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A Dictionary of IT Service Management

Category:General - Books By:IT Service Management Forum
Platforms: More info:www.itsmf.com
Contact me or mail me if there is a new version or tell a friend about A Dictionary of IT Service Management

A Dictionary of IT Service Management

This publication hopefully covers the main terms, acronyms and abbreviations that anyone involved in Service Management could come across. The Dictionary of Terms is an ideal source for anyone new to Service Management who would like to know what and how key terms are defined.
NOW UPDATED, to version 2, encompassing the latest OGC ITIL Glossary terms.

Select one or more articles and then press Order. Quantities can be changed on the next page.
Partnr. Description Euro * US$ Euro incl. VAT
A14209 A Dictionary of IT Service Management 12.17 17.23 12.90

All prices are in Euro excl. VAT (19%, for books 6%) and excl. shipping.
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